Online Platform for Conflict Prevention and Resolution
The platform features artificial intelligence to optimize the handling of complaints and judicial agreements with consumers.
The platform features artificial intelligence to optimize the handling of complaints and judicial agreements with consumers.
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Online Platform for Conflict Prevention and Resolution
Overview
Technology for monitoring complaints and conducting online mediations with a focus on reducing legal procedural costs. Companies need to be prepared to build agreements in order to avoid strain, reduce costs, expedite conflict resolution, and especially preserve their image and credibility in the market. It is necessary to have a secure and effective solution to monitor, manage, and resolve consumer complaints, as well as to carry out civil and labor agreements. The Online Conflict Prevention and Resolution Platform, 100% digital, centralizes the management of complaints. From the automatic capture of complaints to the posting of responses to complainants, the technology provides support to individuals, lawyers, companies, and institutions.
Overview
Technology for monitoring complaints and conducting online mediations with a focus on reducing legal procedural costs. Companies need to be prepared to build agreements in order to avoid strain, reduce costs, expedite conflict resolution, and especially preserve their image and credibility in the market. It is necessary to have a secure and effective solution to monitor, manage, and resolve consumer complaints, as well as to carry out civil and labor agreements. The Online Conflict Prevention and Resolution Platform, 100% digital, centralizes the management of complaints. From the automatic capture of complaints to the posting of responses to complainants, the technology provides support to individuals, lawyers, companies, and institutions.
Overview
Technology for monitoring complaints and conducting online mediations with a focus on reducing legal procedural costs. Companies need to be prepared to build agreements in order to avoid strain, reduce costs, expedite conflict resolution, and especially preserve their image and credibility in the market. It is necessary to have a secure and effective solution to monitor, manage, and resolve consumer complaints, as well as to carry out civil and labor agreements. The Online Conflict Prevention and Resolution Platform, 100% digital, centralizes the management of complaints. From the automatic capture of complaints to the posting of responses to complainants, the technology provides support to individuals, lawyers, companies, and institutions.
Applicability
• Negotiation of agreements/online mediation; • Preparation of analytics reports and data intelligence; • Development of satisfaction survey dashboard; • Development of complaint management dashboard; • Capture, registration, monitoring, and updating of complaints; • Automatic posting of responses; • Automation of workflows to streamline customer service.
Applicability
• Negotiation of agreements/online mediation; • Preparation of analytics reports and data intelligence; • Development of satisfaction survey dashboard; • Development of complaint management dashboard; • Capture, registration, monitoring, and updating of complaints; • Automatic posting of responses; • Automation of workflows to streamline customer service.
Applicability
• Negotiation of agreements/online mediation; • Preparation of analytics reports and data intelligence; • Development of satisfaction survey dashboard; • Development of complaint management dashboard; • Capture, registration, monitoring, and updating of complaints; • Automatic posting of responses; • Automation of workflows to streamline customer service.
Benefits
• Automatic monitoring of complaints; • Automatic capture of information; • Centralization and management of demands; • Publication of responses and monitoring of updates; • Dashboard for monitoring the evolution of cases; • Increase in productivity; • Elimination of errors; • Monitoring of the consumer journey from start to finish; • Unlimited interactions (private messages); • Enhanced management, with consolidation and cross-referencing of data; • Gain in effectiveness and cost reduction; • Prevention of administrative fines and condemnatory sentences.
Benefits
• Automatic monitoring of complaints; • Automatic capture of information; • Centralization and management of demands; • Publication of responses and monitoring of updates; • Dashboard for monitoring the evolution of cases; • Increase in productivity; • Elimination of errors; • Monitoring of the consumer journey from start to finish; • Unlimited interactions (private messages); • Enhanced management, with consolidation and cross-referencing of data; • Gain in effectiveness and cost reduction; • Prevention of administrative fines and condemnatory sentences.
Benefits
• Automatic monitoring of complaints; • Automatic capture of information; • Centralization and management of demands; • Publication of responses and monitoring of updates; • Dashboard for monitoring the evolution of cases; • Increase in productivity; • Elimination of errors; • Monitoring of the consumer journey from start to finish; • Unlimited interactions (private messages); • Enhanced management, with consolidation and cross-referencing of data; • Gain in effectiveness and cost reduction; • Prevention of administrative fines and condemnatory sentences.
A multinational that drives innovation through a platform of certified startup solutions. Accelerates innovation with less risk and more agility for companies.
Institutional
Policies
EVOX GLOBAL CNPJ 35.635.673/0001-00
A multinational that drives innovation through a platform of certified startup solutions. Accelerates innovation with less risk and more agility for companies.
Institutional
Policies
EVOX GLOBAL CNPJ 35.635.673/0001-00
A multinational that drives innovation through a platform of certified startup solutions. Accelerates innovation with less risk and more agility for companies.
Institutional
Policies
EVOX GLOBAL CNPJ 35.635.673/0001-00